Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!
Once you placed the order it will takes 3-5 days (peak season 5-10 days) to process the order.
Once shipped, most orders arrive within 7 to 12 business days, but still depending on the efficiency of your local postal service. For details on shipping fee and timeline, please check here
DUTIES AND TAXES
1. United States and Canada
Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
2. United Kingdom
All items shipping to the UK include duties. There are no additional fees on delivery
Duties and taxes are calculated and paid at checkout and there are no additional charges upon delivery.
4. Other international shipments
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Chicmill does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
FOREIGN TRANSACTION FEES
Chicmill does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Chicmill. As we're based out of Canada, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on Chicmill's end, please reach out to our customer happiness team at email@example.com with the details on the charges!
We ship to the following countries! Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.
Canada, Puerto Rico, United States of America
Australia, New Zealand
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Qatar, Saudi Arabia, United Arab Emirates
If you have a Chicmill account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.
Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.
If your order has not been shipped, please reach out to us at firstname.lastname@example.org with your order number. Please note for monogrammed and engraved pieces, once the order is placed, we are unable to cancel the order.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order in time.
f your order has not been shipped, please reach out to us at email@example.com with your order number and the details on the change. Keep in mind that any pieces that include an engraving are not eligible for cancelation once the order has been placed, or for return at any time.
Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, Chicmill is unable to change the address on our end but you can follow below steps to submit special delivery instructions to the shipping carrier.
Already have an account?
First, log into your Chicmill account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders".
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
Returns + Exchanges
Our 30-day return policy is extended to a 60-day return window until further notice. The return window begins on the day the order is delivered.
All returns must be:
Have no signs of wear or damage
In its original condition with tags still attached (if any)
In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Chicmill will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Chicmill has the right to deny a return and have the item re-shipped to customers.
$8 for orders placed in Australia, Canada, UK and US.
$8 for orders placed in Europe orders.
$12 for Other International Countries.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can choose either store credit (free return shipping) or refund to original payment method ($8 - $12 return shipping, which will be deducted from the refund).
Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed.
Note: Original shipping fees, duties and/or taxes are non-refundable and will not be included in the credited amount.
You can always contact us for any return question at email@example.com.
From the day your return parcel is delivered to our warehouse, it takes up to 5-10 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return!
Shang Hai, China.
Product Care + Materials
A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintain colour for vermeil and silver pieces. To keep your piece looking its best, gently rub the surface with the polishing cloth included in your order. Remove your jewelry when applying scents, lotions and sprays.
For more detailed material-specific care instructions, be sure to review our product care page. A care guide is also included in each shipment, so you can keep it handy to refer to whenever you need a reminder.
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
Under our warranty, we’ve got your back. This means that for 1 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll send you a replacement.
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to firstname.lastname@example.org. Our Customer Happiness Team will be happy to help resolve it!
You can pay for your items in many ways! Your payment method is charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
1.Credit card or Debit Visa Card
If you have a Chicmill account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.
Chicmill reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Chicmill website.
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal emails), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of [[INSERT AGE]] .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com.