Shipping And Delivery Backup

How to order & Pay

Order Process

Once your order is placed, your order will be processed within 1-3 business days.
You will receive your Order Confirmation Email as soon as we've received your order.
Please allow about 1 week for your order to remain in the "Processing" stage, after your order has been processed.
*This does not mean we have not received your order. Your order is being prepared/manufactured, and readied for shipment*

Payment

Items in your order may be shipped out from various locations, however we will only charge you a one-time payment shipping fee.

US customer

We accept American Express, VISA, MasterCard, Discover under Express PayPal.

Overseas customer

We accept American Express, VISA, MasterCard, Discover, PayPal through our global ecommerce partner, eShopWorld. It may vary from country to country.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

However, receipt of the confirmation email does not guarantee that Partners have confirmed the order. An order may be cancelled by us after you have received the confirmation email.

Refunds are processed right after an order is canceled, please allow 1-5 days for refunds to fully process and settle.

Any "PENDING" charges shown in your bank account will be removed once payment has been completed. If you notice any pending amounts in your statement, please allow 1-3 days for these transactions to disappear.

If you have any questions about payment or pending transactions, please contact our Customer Service Department at: hello@pickycity.com directly for further inquiries about your order.

If your payment method has been declined and you notice any pending amounts in your statement, please allow 1-3 days for these transactions to disappear. If charges continue to appear after 3 days, please contact your card company.

PICKYCITY may request from you, additional information for credit card verification, PICKYCITY  and the Partner reserves the right to decline your order.

Shipping

Shipping Information

  • PICKYCITY ships anywhere in the world, except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna . We also ship to Post Office Boxes through economy shipping and standard shipping.  

  • Economy, standard and express delivery services are available to most countries. You will see which delivery service is available to your area once your shipping address is entered. 

Free shipping is available for economy delivery service. For standard and express delivery, the rate will vary depending on the destination and package weight. The shipping cost are calculated automatically on the checkout page.

We also provide express shipping, which takes 4-10 days, you will see if we support your countries when you goes to check out.

Please note, however, the economy shipping may take 1 - 2 months when shipping to South America and the Russian Federation due to transport and customs issues.

  • Orders are processed and shipped within 3-6 days of placement unless otherwise stated.

  • Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.

  • Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax.  These charges are the responsibility of the buyer. PICKYCITY is not liable to these additional charges once the package is shipped to you.

To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.

 

SHIPPING TO USA

COUNTRY EXPEDITED SHIPPING EXPRESS DELIVERY
COSTS DELIVERY TIMES
(BUSINESS DAYS)
COSTS DELIVERY TIMES
(BUSINESS DAYS)
United States

FREE for all orders over $40

Otherwise $6

10-20 days US$20$-40$

20$: 7-10 DAYS

40$:5-7 Days

OTHER COUNTRIES

REGION COUNTRY STANDARD DELIVERY EXPRESS DELIVERY
COSTS DELIVERY TIMES
(BUSINESS DAYS)
COSTS DELIVERY TIMES
(BUSINESS DAYS)
Europe France, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal, Ukraine

FREE for all orders over $49

Otherwise $6

within 10-20days  US$20

20$: 7-10 DAYS

40$:5-7 Days

Oceania Australia, New Zealand

FREE for all orders over $49

Otherwise $6

within 10-20days US$20

20$: 7-10 DAYS

40$:5-7 Days

Asia Hongkong, Taiwan, Singapore, Macau, Japan, South Korea, India, Malaysia,Thailand

FREE for all orders over $49

Otherwise $6

within 5-15 days US$10 within 3-5days
North America Canada

FREE for all orders over $49

Otherwise $6

within 10-15 days US$20

20$: 7-10 DAYS

40$:5-7 Days

Worldwide Other Countries

FREE for all orders over $49

Otherwise $6

within 20-40 days US$20

20$: 7-10 DAYS

40$:5-7 Days

  • You can choose your preferred shipping method on the Order Information page during the checkout process.
  • Shipping time will be affected by longer customs clearance times or public holidays. If you haven’t received your package based on the above estimates, Please kindly submit a ticket in your account for help.

Order Tracking

After an order has shipped, you may find your tracking information in the order detail section under "My Account", meanwhile a shipping confirmation email will send to you once we shipped your order. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.